Alpine Aqueduct Reach 1
Where Infrastructure Meets Innovation
Horrocks provided public engagement services throughout the environmental, design, and construction phases of the Central Utah Water Conservancy District’s (CUWCD) Alpine Aqueduct Reach 1 Resiliency and Replacement project. The project realigned and replaced approximately 1.4 miles of the existing aqueduct with a new 108-inch pipeline through residential areas of Orem. The replacement addressed geological hazards that threatened the aqueduct’s long-term reliability and resiliency — a critical priority for a water system serving more than 1.6 million Utahns.
With construction occurring within established neighborhoods and requiring extended road and driveway closures, the project demanded intensive coordination with residents and property owners. Horrocks focused on providing clear, timely information while implementing innovative strategies to address individual needs and help stakeholders understand the complex construction and long-term benefits associated with the project.
SERVICES PROVIDED:
During the environmental phase, Horrocks supported public and stakeholder engagement, environmental reporting, and interagency coordination as part of the project’s Environmental Assessment. During design and construction, the team developed and conducted strategic communications that included targeted canvassing, individual property owner meetings, hotline and email management, digital updates, and ongoing coordination with affected residents.
During construction, Horrocks expanded communication strategies by implementing several innovative tactics, including 24/7 on-demand shuttle service to maintain residential access during prolonged closures, real-time two-way text messaging for project updates and communication, and frequent community events and check-ins. These strategies were informed by resident feedback and supported by customized notifications, maps, flyers, door hangers, and emails. In-person meetings and site visits connected stakeholders with the project team directly.
These strategies addressed driveway closures, property access, utility interruptions, temporary parking and shuttle services, construction progress, and neighborhood restoration. A consistent boots-on-the-ground presence allowed the team to respond to concerns and adapt communications as work progressed.
